Refund or Cancellation
Last updated: 19-09-2025
At ezprinthelp, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our Refund & Returns Policy makes it simple to return items and request a refund or replacement.
1. Eligibility for Returns
You may request a return if:
- The product is defective, damaged, or not working properly on arrival.
- You received the wrong product or a missing item.
- You wish to return an unused and unopened item within 7 days of delivery.
Please Note:
- Products must be returned in their original packaging with all accessories, manuals, and warranty cards intact.
- Items showing signs of damage, misuse, or tampering will not be accepted.
- Certain products like personal care devices, software, or items without seals may not be eligible for return.
2. Refund Process
Once your return is received and inspected:
- If approved, your refund will be processed within 5–7 business days to your original payment method.
- If you paid using COD, we may issue a bank transfer or wallet credit.
- Shipping charges are non-refundable unless the return is due to our error.
3. Exchange Policy
- If you received a defective or wrong product, we will arrange a free replacement.
- Exchanges are subject to stock availability. If a replacement is not available, a full refund will be issued.
4. Return Shipping
- If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping costs.
- If you are returning for personal reasons (e.g., changed your mind), return shipping charges will be borne by the customer.
How to contact us
If you need to discuss a refund or cancellation, please reach out: https://ezprinthelp.com/contact-us/